Return and Refund Policy

At Ezee Notes (STUDILITE INNOVATIONS PRIVATE LIMITED) , we are committed to delivering high-quality products and ensuring customer satisfaction. Please review our return and refund policy below for more information:

1. Eligibility for Returns:

  • We only accept returns or provide refunds for items that are damaged to the extent that the content is not readable. In such cases, please contact our customer service team within 2 days of receiving your order.
  • We do not accept returns for reasons other than damage to the content.

2. Damaged Items:

  • If you receive a book that is damaged to the extent that the content is not readable, please contact our customer service team immediately. We will work with you to arrange a replacement or refund as quickly as possible.

3. Exchange Policy for Incorrect Orders:

  • If you accidentally order the wrong book, we offer exchanges for the correct item.
  • To initiate an exchange, please contact our customer service team within 2 days of receiving your order. You will be responsible for the return shipping costs as well as any price difference between the exchanged items.
  • The exchanged item must be in unused condition and in its original packaging.

4. Sample Viewing:

  • We encourage our customers to thoroughly review the samples provided on our website before making a purchase. This ensures that you are satisfied with the content and quality of the book before placing your order.

5. Non-Returnable Items:

  • Items that are not damaged or defective, and have readable content, are not eligible for return or refund.

6. Contact Us:

  • If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team. We’re here to assist you!

7. Number Of days to Ship your order in case of Exchange

  • The Order will be processed with in 2 business days and it will be ready to be shipped. The delivery date can vary depending on the location.

8. Number of days to Refund

  • The refund will be initiated with in 48 hours of receiving the item back.

Policy Last Updated: 26-03-2024

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